Multitone invests in customer service
Multitone has unveiled its brand new Customer Service Centre, a significant investment in providing the best assistance and response for customers and dealers worldwide.
Monday 22 June 2009 heralds the opening of the new centre, located at Multitone’s headquarters in Basingstoke, Hampshire. The Centre is equipped with the very latest in technology to expedite service calls and technical enquiries from customers and dealers worldwide.
Large wall-mounted displays show logged call status and details, diary functions and engineers’ real time locations throughout the British Isles to enable the Customer Service team to make instant decisions in allocating engineering resources based on availability, travelling time to site and individual expertise.
Managing Director Stephen Gentry comments “I am delighted with the new centre. This investment in systems and training will expand on our existing service infrastructure ensuring a more efficient operation to our customers, and demonstrates the company’s long term commitment to customer care.”
The Customer Service Centre can be contacted on +44 (0)845 1849901 and all queries or requests for service should now use this number.
The Customer Service team are (left to right in photo):
Gemma Fincham, Customer Service Operator
Lydia Sanz, Customer Service Operator
Kimberely Batten, Customer Service Co-ordinator
Pictured with Trevor Pugh, Field Service Manager
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Would you like to know more?
If you would like further information about any of our solutions then please call us on 0845 078 8200 (UK), +44(0)1506 418198 (Int.) or use the enquiry form.
About Multitone
At Multitone, we specialise in delivering integrated wireless communication systems and solutions to meet complex communication problems.
Our areas of expertise include:
• on-site paging
• wide area paging
• lone worker systems
• cordless telephony
• retail security systems
• a multi-platform incorporating PBX, LAN or WAN
More importantly, our cutting-edge technology enables us to integrate new solutions with your existing system. Multitone systems feature unparalleled quality and functionality that other service providers in the UK rarely offer.
Company history
2008: Today, our equipment is in use 24 hours a day, 365 days a year by over two thirds of the UK's hospitals and emergency services and we have a worldwide distribution network for our advanced communication solutions.
2007: Multitone releases its new EkoTek technology, a cost effective, radio-based solution, ideally suited to lone worker protection. With fast alerting and precise location (within a 10 metre radius), EkoTek is ideal for numerous applications, including industrial premises, offices, psychiatric units, education centres and hospital/ healthcare sites.
2006: Multitone celebrates its 75th year anniversary and thanks all its customers and partners for their support.
2000: The product spectrum for Multitone grows significantly. As well as paging systems, Multitone begins to develop and supply telephony and DECT systems and lone worker solutions.
1970-1990: Multitone launches a large scale campaign promoting paging systems with 'group call', the first back speech arrangements of late announcements with synthetic voice, the first digital receivers and more.
1967: The paging market grows to become Multitone's core business.
1956: Multitone develops and subsequently supplies Saint Thomas Hospital in London with its first paging system. Multitone is acknowledged as the inventor of paging technology.
1940s/50s: Multitone specialises in the development and production of electronics for medical applications and becomes one of the market-leading suppliers in this field.
1931: Multitone Electronics is founded by Alexander Poliakoff, entrepreneur, inventor and developer. Among other successes, he develops a hearing aid for Sir Winston Churchill and goes on to remain Chairman of Multitone for more than 40 years.
Would you like to know more?
If you would like further information about any of our solutions then please call us on 0845 078 8200 (UK), +44(0)1506 418198 (Int.) or use the enquiry form.
