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Multitone Electronics plc,

Multitone House,

Shortwood Copse Lane,

Kempshott,

Basingstoke,

RG23 7NL


Tel: 01506 418198

Email: info@multitone.com

Registered in England No. 256314. VAT no. 232150709. Copyright © 2015 Multitone. All rights reserved.   Terms & Conditions  |  Policies  |  Multitone Electronics plc  |  Kantone Holdings

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Policies - Privacy

Who are we?

Multitone Electronics plc is part of Kantone Holdings Ltd, a member of the Champion Technology group of companies. Our head office is based in the UK and we have offices and distributors worldwide. For further details please see our locations and worldwide pages.



Why do we have a Privacy Policy?

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. Multitone is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal information.

When we refer to "personal information" in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer, as a shareholder, or in any other capacity, for example, when you visit our websites.


Please read this privacy policy carefully. If you are visiting any of our websites or using any our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.



What does this privacy policy cover?

This privacy policy only applies to how Multitone deals with your personal information. It does not apply to any other company or to any other company's websites even if you access them through Multitone. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.


What personal information do we collect about you, and when do we collect it?

We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering, such as payment details.


If you enter into any of our competitions or promotions, we may ask for information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide may be used.

We may ask you from time to time about what use you make of the services we provide, what other services you would like us to provide in the future, and for other information.


We collect information from visitors to our websites to help us to make improvements to the websites and to the services we make available. We know, for instance, how many visitors there are to each website, when they visited, for how long and to which areas of our website they went. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.



We do not use this information to:

1. Identify individuals visiting our website; or

2. Analyse your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or

3. Track any Internet searches which you may make while on our website.

What personal information do we collect about you from other companies and organisations?

We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information.



Do we share your personal information with anyone else?
If there is a change (or prospective change) in the ownership of Multitone or any of its assets, we may disclose personal information to the new (or prospective) owner. If we do so, we will require them to keep it confidential.


If you believe the personal information we hold on you is incorrect you may amend it by following the procedure set out below in "How can I change the personal information Multitone holds about me?"



For how long does Multitone keep personal information?

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.



How do we protect your data when it is transferred out of Europe?

Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data but this is not always the case in countries outside of the EEA. We do sometimes transfer data outside the EEA but before doing so take steps to ensure that your data will be given adequate protection as required by the Data Protection Act.


How can I find out what personal information Multitone holds about me?

If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.


You can make a formal request if you want to know what personal information Multitone holds about you. In this case, please put your request in writing and send it to us enclosing a cheque for the administration fee of £10 made payable to Multitone Electronics plc. The address is: Multitone House, Shortwood Copse Lane, Kempshott, Basingstoke RG23 7NL.



How can I change the personal information Multitone holds about me?

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.



How can I manage Multitone’s contact with me for marketing purposes?

You may choose not to receive marketing information from Multitone and, if you are already receiving such information from us, you can ask us to stop at any time. If you would like Multitone not to call or mail you with details of products, services and special offers, please call our sales office on +44 (0)1506 418198 or contact your Account Manager.


If you would like to stop unsolicited telemarketing calls from companies (including Multitone), please contact the Telephone Preference Service on 0345 0700707 or do this online at www.tpsonline.org.uk and register your telephone number(s). Direct marketing calls should stop after 28 days.


If you would like to stop unsolicited direct marketing mailings companies (including Multitone), please contact the Mail Preference Service on 0845 7034599 or do this online at www.mpsonline.org.uk. Direct marketing mailers should stop or significantly reduce after 3 months. (Remember to re-register if you change your address).



How do you find out about changes to our privacy policy?

We may change our privacy policy from time to time. New policies will be published on our websites.



Does Multitone’s privacy policy protect me when I use Multitone’s websites?

Multitone’s privacy policy also applies to information collected when you use any of our websites. You do not have to register to access most sections of our websites. However, if you provide information via the "contact us" or any of the other interactive features, you indicate your consent to our use of your personal data in the manner described in this privacy policy.

Once you have registered on one of our websites, we may keep a record of your use of any of the services made available via that particular website. (Please see "When does Multitone use cookies" below for more information on how we do this).


If you choose not to register with us and only browse our websites, we may gather information to help make your visit to our website more satisfying. However, this information will not identify you personally. (Please see "When does Multitone use cookies" below for more information on how we do this).

If you do not wish to register, you will still be able to use most of the services offered via our websites. We will only ask you to provide such information as necessary to enable us to carry out your request. We will not use that information for any other purpose. You should note that some services are only available if you register on the website first.


We collect information from visitors to our websites to help us to make improvements to the websites and to the services we make available. We know, for instance, how many visitors there are to each website, when they visited, for how long and to which areas of our website they went. We may share this information with our advertisers and to other companies which offer their goods or services on our websites. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.


We do not use this information to:

1. Analyse your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or

2. Track any Internet searches which you may make while on our website.



What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org.

This cookie allows us to:

1. Welcome you as an individual when you log on to our website

2. Identify your defaults if you have set up a customised homepage

3. Provide you with relevant self-help information

4. Track where you have come from if you have come to our website from another website

5. Track how many times you visit a page or advertisement


We do not store information regarding your contact or enquiry details in the cookie, and this information cannot be accessed using it. Multitone´s cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.


Please note that as the cookie is based on your PC, we will not find it if you visit our websites using a different PC to the one you registered on.



How do you manage cookies?

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.


However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.


All types of cookies can be removed from your PC. Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences:

Internet Explorer, click the Tools / Internet Options / Privacy tab. Then under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click Apply.

 For Chrome click menu on the browser toolbar and select settings / advanced settings / "Privacy" section, click the content settings button.

 In Firefox select: Tools menu / Options / Privacy / Cookies


Does Multitone us Google analytics?

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Sterilab.


We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.


Cookies Set By Google Analytics: __utma, __utmb, __utmc, __utmz


For more information about Google Analytics, view their terms of service here:http://www.google.com/intl/en_uk/analytics/tos.html



Are third party sites covered by this policy?

Third party Internet sites that you can link to from Multitone’s websites are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. Multitone accepts no responsibility or liability for these sites.


Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.


What information is held by Multitone’s mobile application software?

Multitone’s mobile applications are designed for a closed network which is not shared with other apps or hardware on your mobile device.


1. What information do we collect?

The Multitone app receives or collects information when we operate and provide our services, including when you install, access, or use our services.

User information: User id, User name, Password (encrypted), First name, Last name, Positon, Department, Status, Sip extension, Device type (e.g. Android), Application type (Shop, @ppear, Control room)

Contact lists of users: User id, First name, Last name, Positon, Department, Status, Sip, extension, Team name, Team id


2. How do we use the information?

The log is purely for debugging the system and for keeping records.  The data is used by our engineers and development team.


3. How and where do we store it?

The data is stored inside the Multitone i-Message directory as a text file


4. Do we share the Data?

The data is not shared other than Multitone engineering and development teams when looking into reported issue on the system.


Policies - Slavery & Human Trafficking

Slavery and Human Trafficking Statement

Forced, bonded or compulsory labour, human trafficking and other kinds of slavery and servitude represent some of the gravest forms of human rights abuse in any society. We will not tolerate any such activities within our own operations or within our supply chain and are committed to taking appropriate steps to ensure that everyone who works for Multitone – in any capacity, anywhere in the world – benefits from a working environment in which their fundamental rights and freedoms are respected. While this is our first public statement addressing these issues in line with the requirements of the new UK Modern Slavery Act (2015), we have been focused on the rights and well-being of the people who work for Multitone – and for our suppliers – for many years.


Multitone Group is one of the world’s premium critical communications companies. Our business is connectivity: we build critical wireless communication systems that are used in 146 countries around the world. Our manufacturing is in Malaysia and the United Kingdom and we are aware that our supply chain includes countries that have been accused of questionable employment practices in the past and for that reason we have taken every reasonable measure that we can to ensure that our suppliers are free of any abuses of employees. Our supplier terms and conditions include specific clauses to this effect.


Beliefs and principles

We fully acknowledge our responsibility to respect human rights as set out in the International Bill of Human Rights. The IBHR informs all of our policies related to the rights and freedoms of every individual who works for us, either as a direct Multitone employee or indirectly through our supply chain. We are also committed to implementing the United Nations Guiding Principles on Business and Human Rights throughout our operations. Respect for the dignity of the individual – and the importance of each individual’s human rights – form the basis of the behaviours we expect in every workplace worldwide. We will not accept any form of discrimination, harassment or bullying and we require all of our managers to implement policies designed to increase equality of opportunity and inclusion for all Multitone employees. We have also developed and implemented policies and processes which are intended to extend these commitments through our supply chain. These include requiring suppliers to take measures to avoid any form of forced, bonded or compulsory labour (or any other kind of slavery or human trafficking) within their own operations.


Every supplier who works for us is required to sign up to and then abide by, terms and conditions. These commitments extend down through the supply chain, so that a supplier with whom we have a direct contractual relationship (a Tier 1 supplier) in turn bears the responsibility for ensuring compliance across their own direct supply chain (a Tier 2 supplier from Multitone’s perspective) and so on. We stipulate a range of ethical, labour and environmental standards that we expect to be followed across our supply chain including areas such as child labour, health and safety, working hours, discrimination and disciplinary processes.


The specific requirements regarding forced labour risks make explicit reference to slavery and human trafficking:


For and on behalf of the Board

Mr Stephen Gentry

Chief Executive Officer

1st December 2016