“Multitone is the perfect communications partner, offering us its considerable expertise, support and technical know-
Tylney Hall is a luxury four-
Spread over 66 acres of historic gardens and parkland, Tylney Hall has substantial grounds and the dispersed nature of the hotel complex means the staff need reliable and simple-
Excellent everyday communications are essential at Tylney Hall and are central to the effective co-
Having successfully used its products and services for a number of years previously, Tylney Hall turned to critical communications specialist Multitone Electronics for a highly reliable, practical and cost-
Clark Peacock, Major Account Manager at Multitone commented, “Tylney Hall has a hard-
Clark added, “Whilst on the face of it, pagers may not seem to be the most cutting-
Multitone has supplied Tylney Hall with display pagers. Samantha commented, “The administration team keeps 30 in circulation amongst the staff and we have about 35 in reserve in case replacements are required due to damage or servicing needs. We decided pagers were the ideal solution, having used an earlier version before which worked very well. They are simple to use and very reliable for our needs.”
Typically the Duty Manager carries the number one pager and the whole system is administered through a central portal at the Reception Desk. This allows the Reception team, who are the first to be aware of any needs/issues, to type messages on a keyboard to summon the appropriate staff.
With a wealth of critical and emergency communications expertise and experience, Multitone’s paging system is also linked to the hotel’s fire detection system and will automatically alert the pagers of any problems. In conjunction with the pagers, the hotel’s administration team also carries radios, which can be used to instantly communicate and relay instructions or needs to the appropriate team members. Like the pagers, these are administered and charged in the reception area to keep the communications centralised.
The advantages of using a modern paging system are very apparent, as Samantha commented, “Without the use of this system we would actually have to send an individual to find the appropriate team member or pass on a message, wherever they were in the complex. This naturally wastes valuable time.”
Samantha added, “We also needed a communications solution that will sync automatically with our fire detection system. In the event of the alarm being triggered, initially a distinct alert is sent to all the pagers rather than ringing the alarms throughout the complex. This allows the whole team to discreetly take suitable action and be alerted as to whether it is a real emergency or something like the sauna door being left open, which still needs to be investigated and resolved.”
The hotel’s sophisticated fire detection system still needs a human element to investigate any alerts, so the paging system is ideal in co-
The pagers have a sizeable reception coverage area, so staff can be reliably contacted whenever needed, right across the site and surrounding grounds. This has been proven in an unexpected way, as Samantha explained, “One staff member had to travel into the local village on an errand and mistakenly took their pager with them. They still received alerts whilst they were off site, so we are very confident in the impressive coverage radius!”
The Multitone paging system has provided the team at Tylney Hall with the solution it needs. Samantha commented, “We have trialled other solutions, such as two-
Samantha concluded, “Multitone, offers us its considerable expertise, support and technical know-