Lone worker and staff protection solutions

It is essential that workers are able to communicate with other members of staff, be it to seek assistance, receive instructions or send a panic message.

At Multitone, we can provide lone worker and staff protection solutions to meet a range of requirements.

When industry workers in different parts of a site need to communicate, Multitone can provide complete on-site integrated communications systems, allowing workers to receive instructions and remain in full contact. And when a lone worker needs to send a distress signal, Multitone can provide single-button alarms which rapidly distribute alarm signals to multiple recipients.

Staff protection is a pressing issue within local government, with staff within the education system and local government offices facing a range of challenging situations. When members of staff feel threatened, Multitone can provide a silent alarm to send out the alert to colleagues and security instantly, linking the alert to email and paging systems.

Whatever your staff protection and lone worker requirements, we have a range of products to meet communication needs.

For more information, select your industry from the options above or contact us on +44 (0)1506 418198.

INTRODUCING EKOTEK
EkoTek is a unique wireless solution, which uses the latest technology to offer an alerting system for lone workers and employees. It not only gives a two-way communication system, but also improves emergency response through accurate location of alarm signals.

EkoTek eliminates the need for complex radio surveys and is straightforward to deploy and expand in any environment with assured performance. The self-configuring system allows for the replacement or repair of components without requiring pre-programming or expensive cabling.

“EkoTek is the product that we have been waiting for Multitone to develop and bring to market. It eliminates the need for complex radio surveys and is easy deploy and expand in any environment with assured performance. In addition, it allows easy service replacement of components without requiring pre-programming or expensive cabling,”
Brian Barry - BP Multipage

WHY EKOTEK?
- Lone Worker Protection and Monitoring
Lone Workers, especially in industrial environments, need to be monitored to ensure they remain safe. EkoTek's mobile alarm units contain both man-down and dead-man features: man-down detects if the alarm unit is tilted due to the worker falling down and dead-man periodically alerts the worker to press a button on the alarm unit to show that the worker is well.

- Personal Security
Each EkoTek alarm unit has a button that immediately generates an alarm, with accurate location provided by the location beacon from a local repeater. The alarm is sent to the hub where it is displayed and forwarded on to EkoTek pagers, EkoTek fixed display units or to an external paging system. Unlike 1-way radio systems, EkoTek's 2-way radio allows the EkoTek pager to be used to accept the alarm and send a message back to the calling alarm unit that assistance is on its way.

- Location Tracking
Patients carry a call fob that provides both the ability to call for assistance, with accurate location information to allow the patient to be located and also reports the patient location to the hub as the patient moves around, irrespective of whether the patient has called for assistance. Someone wishing to locate the patient (such as a care worker) simply checks the patient location list displayed on a web browser screen to find out the patient's location.

- 2-Way messaging with pager user response
Unlike traditional 1-way pagers EkoTek's patented technology provides 2-way radio messaging that allows both delivery and user response (yes/no) to messages shown on a web server.

This innovative system is ideal for task management, receive and respond notifications and monitoring of work flow. This functionality is widely used within healthcare and retail.


PRODUCTS
All EkoTek products have a 2-way wireless interface. 2-Way wireless allows configuration to be downloaded from the central hub to each product, greatly reducing the need for product variants and making it straightforward to change the operating configuration of each device using the hub web browser interface.

- Snatch cord pager
The pager is able to display received messages with acknowledgements as well as generate an alarm from the user-activated, dead-man or man down features. It also features an a rip cord for alarm activation (panic alarm).

- Call fob
The Call fob allows an assistance call to be generated either by the User pressing a button or automatically by the dead-man or man-down features. Accurate location information is obtained from nearby repeaters. The call fob can also report the user's location to a hub web page as the user moves around, allowing user tracking applications such as patient or visitor location to be implemented. Acceptance of assistance calls by an EkoTek pager is indicated at the call fob to reassure the user.

- Hub
The hub displays assistance call messages, showing the calling user and location. Device configuration is stored on the hub and can be changed using a PC running web browser software such as Internet Explorer. Statistics and logs are collected and stored at the hub and can be viewed using a web browser. Additional web browser functions include creation of pager messages, allowing messages to be sent to individual or groups of pagers and also location display to allow call fob or pager users to be located.
EkoTek® slave IP hub
This offers synchronous connection via LAN to a master hub, and enables effective wide geographical coverage.

- Repeater
Repeaters automatically form the backbone mesh radio network, relaying messages to/from the hub. The network physical layout is determined by the placing of Repeaters, which may extend across floors and buildings. Repeaters are battery powered and do not need any wires, making installation very quick and low cost. Each Repeater provides a location beacon signal for accurate location determination for alarm signals and also for tracking.

- Solar-powered repeater
For outdoor coverage with a rechargeable solar powered cell. This repeater is tested to IP65 and is also UV and corrosion proof.

- Call point repeater
A repeater unit with a red push button for alarm activation.

- Call point repeater (alternative alarm activation option)
With contact for connection to external switches or third party pull cord for alarm activation.

Healthcare Solutions

Employees working in the healthcare sector need to be provided with a safe environment in which to work, allowing them to provide the best in customer care to patients

Good healthcare environments matter to patients, visitors, carers and staff. A good healthcare environment has a powerful effect on patients and staff, it can enhance clinical outcomes, patient recovery and improve staff well being.

However, employees working in healthcare environments often face difficult and challenging situations while carrying out their everyday duties.

Multitone’s EkoTek wireless solution assists in overcoming difficult circumstances faced by healthcare staff and helps increase the service level to patients

In Healthcare applications, Multitone’s EkoTek solution helps provide the following:
- Provides a high level of protection for your staff
- Fast response to medical emergencies
- Speed and efficient communication among healthcare staff
- Easy location of staff and patients within healthcare facilities
- Staff support and medical ‘call’ assistance with patient care and tasks
- Assistance alerts raised in situations of verbal and physical abuse from patients
- Accurate alarm location in order to respond quickly and efficiently to an incident
- Two-way paging with acknowledgement when assistance from fellow staff is required
- Personal security and protection for staff working in ‘at risk’ environments from abusive patients

For more information contact us on +44 (0)1506 418198.

Emergency Services Communication Solutions

Rugged and dependable, our products and solutions are as reliable as the men and women that use them every day. Designed to operate in the most demanding of environments where these qualities make them the first choice for over 85% of the UK's Fire Services.....

Communication Solutions for the Retail Sector

Do you want to reduce queue times and improve customer service?

As competition in the retail market increases, the one issue that retailers can not afford is unhappy customers. With so much choice available, if they receive a poor in-store service consumers will not think twice to look elsewhere to shop.

One issue that causes customer frustration is the age-old problem of queuing. Nothing frustrates a customer more than spending time selecting goods on offer in a store only to reach a queue and spend an equal amount of time standing in line waiting to pay.

Another rising problem in retail is the growing levels of violence against staff. EkoTek features a personal attack alarm immediately alerting other users of trouble and reporting the location

EkoTek is a two way messaging and location reporting system, which can be used to enhance customer service and prevent loss of business.

In the Retail and Leisure sectors, Multitone’s EkoTek solution provides the following:
- Queue management system: eliminate queues fast
- Customer assistance alerts: help assistance button around the store
- Staff location reporting: monitoring and locating staff for customers
- Personal attack alarm: protect staff from violence
- Task management: send instant messages and make effective use of staff time
- Till point assistance/alarm: requesting more staff or alerting staff of theft or violence
- Warehouse alerts: preprogrammed messages sent to warehouse staff.

For more information contact us on +44 (0)1506 418198.

Creative Communication Solutions for Industry

Do your lone workers need protecting? It’s easy with EkoTek.

In the Industry sector, Multitone’s EkoTek solution provides the following:
- man-down alarm: accidents and emergency alerts
- worker location reporting: finding the right person quickly
- on-site security alarms: protecting against criminal damage or accidents
- production line alerts: identifying problems early
- alarms and messaging: controlling staff and production flow
- engineer assistance alerts: quickly responding to down time

Advances in machinery controls and processes means that there are now an increasing number of workers operating factory equipment on their own. In turn, this means there are less people on the factory floor with fewer people needed to operate machinery, giving rise to what is becoming widely known as the ‘lone worker’. Consequently, should an accident occur, there may be no one nearby to supervise or aid an injured worker.

Employers carry a duty to reduce the risk associated with lone worker accidents and to increase aid response time. As a result, there is now an increasing need for workers to be protected by a lone worker security device. EkoTek is a lone worker solution with two way messaging and personal alarm built in. It is ideal for Food Processing, Manufacturing, Utilities, Plantations plus much more.

For more information contact us on +44 (0)1506 418198.

Local Government & Office Communications

Multitone’s EkoTek solution supports government staff in the delivery of local services within the community Employees working in local government/offices may encounter difficult situations, including dealing with members of the public, working alone or communicating with other members of staff.

The Ekotek wireless system provides two-way communication between staff for staff location, messaging and assistance alerts. The EkoTek wireless, two-way communication solution uses easy-to-install devices capable of protecting government staff working on-site in local council offices and council run properties.

In the local government/office environment, Multitone’s EkoTek solution provides the following:
- Staff location
- Message communication to and from staff
- A high level of protection for your government staff
- Staff assistance when required within council offices and council run properties
- Rapid response when difficult situations arise from abusive members of the public
- Accurate alarm reporting reducing effects in service delivery and costs of an incident
- Improved customer service from operational efficiency within local government offices.

For more information contact us on +44 (0)1506 418198.