Multitone today announces it has formed an alliance with BTS, specialists in call handling, console and contact centre services. The two companies have allied to offer tighter integration between BTS’ switchboard services and Multitone’s range of critical communications solutions, ensuring a rapid, reliable and user-friendly solution for the healthcare sector.
Multitone Director of Strategic Partnerships, Peter Lomax commented, “BTS has a history in the delivery of operator console services which are utilised throughout the NHS and Multitone has been supplying communications to the healthcare sector for many decades, so an alliance of these complementary solutions has obvious benefits. We will integrate our two solutions to provide a comprehensive operator console, capable of meeting the telephony, call handling, distribution and emergency messaging needs within the healthcare environment. We can now offer customers a bespoke solution using the technologies from both organisations to meet the specific needs of the hospital.”
The benefits of offering both BTS’ operator console services and Multitone’s i-Message integrated critical communications solution as a combined package are clear, as Jon Kendall, BTS Design and Development Director commented, “We help our customers improve their electronic communications and achieve cost savings, and by combining with Multitone’s solutions, we can seamlessly unite our switchboard expertise with the Multitone i-Message solution, allowing hospitals to share important information over a wide range of Internet-enabled mobile smart devices, 3G networks and DECT phone systems. Our solutions are designed to be simple to use, to comply with the latest standards, so healthcare providers can be sure that a combined BTS and Multitone offering will offer the ideal solution for critical communications needs.”
With a range of Windows-based operator consoles, BTS’ solutions are well suited to integration with Multitone’s i-Message, which is a secure IP-based system that offers healthcare organisations greater control over their essential communications.
Multitone i-Message is a communications management system which routes communications to the right person or device in the most appropriate and expedient way with multiple paths and back-up facilities to ensure the communication gets through, whatever device or technology is used. It also stores records of all communications activities to allow a complete audit trail for future interrogation.