Policies - Privacy

This privacy policy explains how we use any personal information we collect about you.

- What information do we collect about you?
- How will we use the information about you?
- Marketing Access to your information and correction
- Cookies
- Other websites
- Changes to our privacy policy
- How to contact us


What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.


How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services. Multitone Electronics PLC will not share your information for marketing purposes with companies outside the Multitone Group. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Multitone Group. If you no longer wish to be contacted for marketing purposes, please let us know at [email protected]. Alternatively, if you are a subscriber to our email marketing newsletter, you can opt out of marketing by completing the form at https://www.multitone.com/unsubscribe-from-email-newsletter/

or by using an unsubscribe link at the bottom of one of our marketing emails.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at our registered address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.


Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 3 December 2020.


How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you. You can use the contact page, email or write to us at our registered office.


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Policies - Cookies

Does Multitone’s privacy policy protect me when I use Multitone’s websites?

Multitone’s privacy policy also applies to information collected when you use any of our websites. You do not have to register to access most sections of our websites. However, if you provide information via the "contact us" or any of the other interactive features, you indicate your consent to our use of your personal data in the manner described in this privacy policy.

Once you have registered on one of our websites, we may keep a record of your use of any of the services made available via that particular website. (Please see "When does Multitone use cookies" below for more information on how we do this).

If you choose not to register with us and only browse our websites, we may gather information to help make your visit to our website more satisfying, to measure the success of and improve our paid search activity, and to help us understand how people use our website by analysing traffic. However, this information will not identify you personally. (Please see "When does Multitone use cookies" below for more information on how we do this).

If you do not wish to register, you will still be able to use most of the services offered via our websites. We will only ask you to provide such information as necessary to enable us to carry out your request. We will not use that information for any other purpose. You should note that some services are only available if you register on the website first.

We collect information from visitors to our websites to help us to make improvements to the websites and to the services we make available. We know, for instance, how many visitors there are to each website, when they visited, for how long and to which areas of our website they went. We may share this information with our advertisers and to other companies which offer their goods or services on our websites. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.

We do not use this information to:

1. Analyse your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or
2. Track any Internet searches which you may make while on our website.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org
This cookie allows us to:
1. Welcome you as an individual when you log on to our website
2. Identify your defaults if you have set up a customised homepage
3. Provide you with relevant self-help information
4. Track where you have come from if you have come to our website from another website
5. Track how many times you visit a page or advertisement

We do not store information regarding your contact or enquiry details in the cookie, and this information cannot be accessed using it. Multitone´s cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.

Please note that as the cookie is based on your PC, we will not find it if you visit our websites using a different PC to the one you registered on.

How do you manage cookies?

When you first visit our website, you are informed about our cookie policy and given the option to accept all cookies or customise your cookie settings. If you continue to browse the website without configuring your cookie settings, you consent to the use of essential cookies. You may disable non-essential cookies at any time by clicking on the ‘Privacy & Cookies Policy’ tab at the bottom of the page.

Alternatively, you can manage cookie settings via your browser. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

All types of cookies can be removed from your PC. Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences:

  • Internet Explorer, click the Tools / Internet Options / Privacy tab. Then under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click Apply.
  • For Chrome click menu on the browser toolbar and select settings / advanced settings / "Privacy" section, click the content settings button.
  • In Firefox select: Tools menu / Options / Privacy / Cookies

Does Multitone use Google analytics?

This website uses Google Analytics to help analyse how users use the site, for conversion tracking, and to help us improve our paid search activity. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address - however, using anonymizeIp Google Analytics is instructed to anonymise the information sent by the tracker objects by removing the last octet of the IP address prior to its storage) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Sterilab.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Cookies Set By Google Analytics: _gid _ga _gat _gat_gtag_UA_98438700_1

For more information about Google Analytics, view their terms of service here: http://www.google.com/intl/en_uk/analytics/tos.html

Learn more about their data protection policies here: https://support.google.com/analytics/answer/6004245

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout

Vimeo player

Multitone uses Vimeo to host and stream many of the videos on our website. In order to do so, Vimeo uses cookies. However, to ensure your privacy, we add '?dnt=1' to the URLs of our embedded videos to prevent the sharing of unneccesary data with Vimeo as described here: https://complianz.io/embedding-vimeo-videos-privacy-friendly/

In addition, you may choose to disable the 'vuid' cookie.

For Vimeo's privacy policy, go to https://vimeo.com/cookie_policy

Cookies on our website by category:


  • cookielawinfo-checkbox-necessary: This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
  • cookielawinfo-checkbox-non-necessary: This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
  • cookielawinfo-checkbox-performance: This cookie is set by GDPR Cookie Consent plugin. The purpose of this cookie is to check whether or not the user has given the consent to the usage of cookies under the category 'Performance'.
  • viewed_cookie_policy: The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
  • _ga: This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.
  • _gid: This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
  • _gat_gtag_UA_98438700_1


  • vuid: installed by Vimeo to store the user's Vimeo player usage history.
  • player: This cookie is used by Vimeo. This cookie is used to save the user's preferences when playing embedded videos from Vimeo.


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Policies - Slavery & Human Trafficking

Slavery and Human Trafficking Statement

Forced, bonded or compulsory labour, human trafficking and other kinds of slavery and servitude represent some of the gravest forms of human rights abuse in any society. We will not tolerate any such activities within our own operations or within our supply chain and are committed to taking appropriate steps to ensure that everyone who works for Multitone – in any capacity, anywhere in the world – benefits from a working environment in which their fundamental rights and freedoms are respected. While this is our first public statement addressing these issues in line with the requirements of the new UK Modern Slavery Act (2015), we have been focused on the rights and well-being of the people who work for Multitone – and for our suppliers – for many years.

Multitone Group is one of the world’s premium critical communications companies. Our business is connectivity: we build critical wireless communication systems that are used in 146 countries around the world. Our manufacturing is in Malaysia and the United Kingdom and we are aware that our supply chain includes countries that have been accused of questionable employment practices in the past and for that reason we have taken every reasonable measure that we can to ensure that our suppliers are free of any abuses of employees. Our supplier terms and conditions include specific clauses to this effect.


Beliefs and principles

We fully acknowledge our responsibility to respect human rights as set out in the International Bill of Human Rights. The IBHR informs all of our policies related to the rights and freedoms of every individual who works for us, either as a direct Multitone employee or indirectly through our supply chain. We are also committed to implementing the United Nations Guiding Principles on Business and Human Rights throughout our operations. Respect for the dignity of the individual – and the importance of each individual’s human rights – form the basis of the behaviours we expect in every workplace worldwide. We will not accept any form of discrimination, harassment or bullying and we require all of our managers to implement policies designed to increase equality of opportunity and inclusion for all Multitone employees. We have also developed and implemented policies and processes which are intended to extend these commitments through our supply chain. These include requiring suppliers to take measures to avoid any form of forced, bonded or compulsory labour (or any other kind of slavery or human trafficking) within their own operations.

Every supplier who works for us is required to sign up to and then abide by, terms and conditions. These commitments extend down through the supply chain, so that a supplier with whom we have a direct contractual relationship (a Tier 1 supplier) in turn bears the responsibility for ensuring compliance across their own direct supply chain (a Tier 2 supplier from Multitone’s perspective) and so on. We stipulate a range of ethical, labour and environmental standards that we expect to be followed across our supply chain including areas such as child labour, health and safety, working hours, discrimination and disciplinary processes.

  • The specific requirements regarding forced labour risks make explicit reference to slavery and human trafficking:
  • the Supplier shall not use any form of forced, bonded, compulsory labour, slavery or human trafficking;
  • the Supplier’s employees shall be entitled to leave work or terminate their employment with reasonable notice. Employees shall be free to leave work after such reasonable notice period expires. All employment shall be voluntary;
  • the Supplier shall provide each of its employees with an employment contract which contains such a reasonable notice period; and
  • the Supplier shall not require employees to lodge deposits of money or withhold payment or place debt upon employees or require employees to surrender any government-issued identification, passports, or work permits as a condition of employment.

For and on behalf of the Board
Mr Ed Paterson
Chief Executive Officer

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Policies - The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

Unlike certain other jurisdictions (notably the US and much of Europe), UK money laundering offences are not limited to the proceeds of serious crimes, nor are there any monetary limits. Financial transactions need no money laundering design or purpose for UK laws to consider them a money laundering offence. A money laundering offence under UK legislation need not even involve money, since the money laundering legislation covers assets of any description. In consequence, any person who commits an acquisitive crime (i.e., one that produces some benefit in the form of money or an asset of any description) in the UK inevitably also commits a money laundering offence under UK legislation.

As a result Multitone deliberately sets out to only deal with legitimate business organisations with a proven track record. Any new customer has to have a credit check carried out on them which includes obtaining historic financial performance data. Multitone also ensure that it complies with all tax legislation in the countries that is operates in and does not enter into any agreement with customers, suppliers, partners, dealerships or any other organisation that requires bribes, solicitation or extortion.

Evidence of ultimate company ownership and shareholders has been submitted to the company Bankers and to the independent auditors. The required declarations required by the USA for money laundering legislation purposes have been made.