Ensure your staff can connect instantly to one another for the sharing of critical information. Multitone’s i-Message will ensure whatever wireless network or device you use, your commands, records, images and messages are readily available.
The right communications allow your teams to work closely with each other, whatever their location. Security teams can benefit from shared information, ensuring customers receive the best co-ordinated care. Equally, customer service and cleaners can be alerted when their services are required.
Multitone’s encrypted @ppear app is perfect for co-ordinating and contacting team members and sharing relevant notes or images. @ppear also ensures your teams are notified of developments or announcements that require their attention.
When messages or calls get routed via control centres, it can be inefficient and expensive to provide. Multitone’s i-Message supports these functions with a centralised and intelligent automated communications routing system. Messages or calls are instantly routed to the most suitable device for the right person/team, automatically considering the time of day and movements of the contact.
Call by name
Having to find the appropriate number (or multiple numbers) for a contact within the security or maintenance team is inconvenient and becomes a serious problem in an emergency.
Multitone’s i-Message ensures individuals/teams can be located by name or description, ensuring your team can contact the right people right away. It can also distinguish the best contact device to reach them at any particular time (be that an internal extension, mobile device or pager). There is no doubt over which device to call and private numbers of staff can be protected.